Lost calls may cost your business more than you realise. An unanswered inbound call is likely to lead potential new customers straight to your competitors.
Poor inbound call management can damage your company image and reputation. In addition, inefficient inbound call management will affect your company’s ability to retain existing clients. Customers are unlikely to stay with you if their enquiry is constantly met with an engaged tone.
Our inbound call management service keeps your customers feeling valued and looked after. It is essential that any business manages inbound calls as effectively as possible. Our inbound call management system offers many useful features such as:
– Call queuing
– Call routing
– Out of hours options
– Easy to use online portal
Our inbound call management service allows complete control and customisation of inbound call plans. For example, the user has access to a host of options and features designed to route calls to the correct destination in the most efficient way.
Call queuing is an important feature that can assure customers that their query will be dealt with in a timely manner and can also give them an indication of how long they will be placed on hold. Our inbound call management service allows calls to be queued in the cloud, thus saving your business the added costs of additional multiple lines on which calls are traditionally queued.
Our inbound call management software can be used alongside both new and existing phone systems to maximize the efficiency of the way inbound calls are managed.
Inbound calls are handled by an intelligent system that offers multiple routing options that point to specific areas and departments of the business. The call management system is capable of routing calls to both geographic and non-geographic numbers.
This is a useful feature as it enables a call to be routed to a geographic number belonging to an alternative office location. In addition, it facilitates the routing of calls to mobile workers who will be using non-geographic numbers.
Different routing options can be placed on different days and at different times; out of hours and weekends, for example.
Our inbound call management system is easy to administrate. Administrators can determine the way inbound calls are dealt with on a day to day basis via an easy to use interface through an online portal. This feature is particularly useful in the event of disaster recovery.
The interface is accessible from anywhere through a computer or via a smartphone app for Android, Blackberry and iPhone.
For more information and to discuss your unique business requirements please contact us and we will be happy to advise you on the best option. Our staff are highly knowledgeable and will be able to guide you through the whole process.