Inbound Call Management

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INBOUND CALL MANAGEMENT

A SERVICE DESIGNED TO MINIMIZE CAPITAL OUTLAY AND MAXIMIZE THE EFFICIENCY OF INBOUND CALL MANAGEMENT.

Lost calls may cost your business more than you realize…

Inbound callers who are simply left to ‘ring out’ inevitably have bad views on your business, questioning your professionalism and ability to manage clients.

Is the next person on their list a competitor?

Consider inbound service calls for example, where existing customers are unlikely to stay with you if their enquiry is constantly met with an engaged tone.

To keep your customers feeling important and looked after, your business needs to manage inbound calls in the best way possible – through call queuing in this example. Our inbound call management service allows calls to be queued in the cloud, saving your business the added costs of additional multiple lines on which calls are traditionally queued.

Unanswered calls can cost your business money, but there is a simple solution.

To effectively handle inbound calls, CCUK provides an inbound call management service.

This service allows complete control and customization of inbound call plans, providing the user with a host of options and features designed to route calls to their correct destination in the most efficient way.

This software can be used alongside both new and existing phone systems to maximize the efficiency with which inbound calls are managed.

Inbound calls are handled by an intelligent system that offers multiple routing options that point to specific areas of the business.

Different routing options can be placed on different days and at different times; out of hours and weekend options, for example.

Administrators can determine the manner in which inbound calls are dealt with on a day to day basis, or in the event of disaster recovery, via an easy to use interface through an online portal.

This interface can be accessed from anywhere through a computer or via a smartphone app for Android, Blackberry and iPhone.